CASE STUDIES
stakeholder engagement
A Colorado-based health insurance company implemented new web-based self-service technology that required provider and member adoption to increase operational efficiency.
Directed the change management strategy, including stakeholder engagement, training, and communications, to promote adoption of new web-based portals. Exceeded adoption targets and reduced calls to Customer Service by 30%.
Change strategy
A top pharmaceutical company prioritized an initiative to reduce its legal risk from retained records by changing how 32k employees use email.
Partnered with Mark Webster to define a comprehensive change strategy to drive the company’s records management program. Strategy included stakeholder engagement, impact assessment, communication planning, and messaging.
program management
A Fortune 500 global communications company sought to quickly improve the productivity and time to proficiency of their Global Sales team.
Delivered $5M training initiative, managing a 60-person team in developing 7 strategic training projects for the Global Sales organization in 6 months. Sales training improved new hire quota attainment by 149% in their first 30 days on the job. Sales manager leadership program resulted in 22% increase of quota attainment.
VIEW THE CASE STUDIES
